PSA Profitability Guide: Maximize Efficiency & ROI with Your Professional Services Automation Tool | Best Practices for Consulting & IT Firms

Understanding how profitability works in an MSP or IT Service Provider is one of the most crucial, yet highly misunderstood parts of running this type of business model (it's darned complex when you're getting started!).There's so many crazy parts of the rabbit hole from agreement gross margins, to bundling offerings, to product resale.Chris does a great job in this book giving you a good overview of all those important parts and how they tie into your PSA / Ticketing System. And he throws in some actionable tips and tricks to take as you read the book to help improve your understanding and reporting of your profits from your PSA toolDefinitely on the must-read list for anyone that owns an MSP. I wish I had read it when I first started my MSP journey as it would have had me thinking differently right from the start (rather than learning lots of the lessons the looong and hard way).